Data Safety & Account Deletion
Last updated: 31 July 2026
This page is maintained by Curated Lofts to answer common data and privacy questions about the Curated Lofts app, and to support the Google Play Data safety disclosure. It describes what we do today and is not an independent audit or certification. For the full legal terms, read our Privacy Policy.
Data we collect and why
Name
- Purpose
- Account management, booking confirmation, guest communication
- Sharing
- No
- Required?
- Required to book
Email address
- Purpose
- Sign-in, booking and messaging notifications
- Sharing
- Shared with our email delivery provider to send your messages
- Required?
- Required to book
Phone number
- Purpose
- Arrival coordination and urgent stay-related contact
- Sharing
- No
- Required?
- Optional
Booking details (dates, guests, apartment, requests)
- Purpose
- Providing and managing your reservation, tax and accounting records
- Sharing
- No
- Required?
- Required to book
Messages you send to the host
- Purpose
- In-app guest–host conversation before and during your stay
- Sharing
- No
- Required?
- Optional
Photos and videos you attach to a message
- Purpose
- Sharing stay-related images with the host (for example maintenance issues)
- Sharing
- No
- Required?
- Optional
App activity and diagnostics (pages viewed, error reports, IP address)
- Purpose
- Keeping the app secure, fixing crashes, improving the experience
- Sharing
- No
- Required?
- Cannot be turned off for security logs
What we never do
- We do not sell your personal information or share it with data brokers.
- We do not use your data for advertising or advertiser profiling.
- We do not collect precise device location, contacts, calendar, or health data.
- We do not store full card numbers — payment is collected after check-in and card details, when used, are handled directly by the payment provider.
How your data is protected
All traffic between the app and our servers is encrypted in transit using HTTPS. Data is stored on managed cloud infrastructure with encryption at rest, row-level access rules so guests can only read their own bookings and messages, and role-based access for our staff. No system is perfectly secure; if a breach affects your data we will notify you and the Office of the Data Protection Commissioner of Kenya as required by law.
Notification permissions you control
Signed-in guests can turn each notification type on or off at any time in the app's permissions centre at Notifications & privacy. Nothing we send is marketing.
- Booking emails — request received, confirmed or declined, and arrival details.
- Message emails — sent only when your host replies and you don't have the conversation open.
- Push / desktop alerts — off by default and only enabled after your device grants permission; revoking it in your device or browser settings stops them immediately.
- Security and account notices (password reset, email change, sign-in verification) are always sent because they protect your account.
Delete your account and data
The fastest route is in-app: open Notifications & privacy and choose Request account deletion. You can also email bookings@curatedlofts.com from the address on your account with the subject "Delete my account", or use our contact form.
- Day 0 — you submit the request in-app and it is logged with a scheduled deletion date.
- Within 48 hours — we confirm by email; you can cancel from the same screen at any point in the grace period.
- Day 30 — your profile, messages, message attachments, and saved contact details are permanently erased.
- Completed booking and payment records are retained for seven years where Kenyan tax and accounting law requires it, then deleted.
Shared responsibility
Curated Lofts decides what data is collected and how it is used. Our hosting, database, storage, and email providers process that data on our behalf under written agreements and are responsible for the security of their platforms. You are responsible for keeping your sign-in credentials private and for the content you choose to send in messages or attachments.
Questions or security reports
Privacy requests and security reports: bookings@curatedlofts.com. Curated Lofts · Westlands, Nairobi, Kenya · +254 798 718 252.