Terms & Conditions

Curated Lofts owns and operates a collection of premium serviced homes and furnished accommodations. Through our Platform, guests can discover, reserve, and enjoy carefully curated stays designed for business travellers, families, and leisure guests.

You must be at least 18 years old and legally capable of entering into a binding agreement to make a booking or use our services.

By creating a Curated Lofts account, signing up for our services, or completing a booking, you confirm that you have read, understood, and accept these Terms & Conditions and our Privacy Policy. Ticking the acceptance checkbox during registration or checkout constitutes your electronic signature and agreement to be bound by these Terms. If you do not agree, you may not register an account or make a reservation.

All reservations are subject to availability and confirmation by Curated Lofts. We reserve the right to decline or cancel bookings where necessary, including in cases of suspected fraud, pricing errors, or breaches of these Terms.

Accommodation rates, applicable taxes, and any additional charges will be clearly displayed during the booking process. Payment must be made in accordance with the payment terms provided at checkout.

Cancellation and refund requests are handled in accordance with the cancellation policy applicable to your reservation. Please review the cancellation terms before completing your booking.

Guests agree to:

• Respect the property and neighbouring residents.
• Follow all house rules and check-in instructions.
• Refrain from illegal, dangerous, or disruptive activities.
• Keep the accommodation in good condition.
• Accept responsibility for any damage caused during their stay.

Curated Lofts takes reasonable steps to ensure every property is clean, safe, and accurately described. While we strive to maintain uninterrupted services and amenities, temporary interruptions caused by maintenance, utilities, weather, or circumstances beyond our control may occasionally occur.

You may not:

• Use the Platform for unlawful purposes.
• Provide false or misleading information.
• Damage property or furnishings.
• Disturb other guests or neighbours.
• Attempt to gain unauthorised access to our systems.
• Interfere with the operation or security of the Platform.

All website content, including text, images, logos, branding, graphics, and software, is the property of Curated Lofts or its licensors and is protected by applicable intellectual property laws. No content may be copied, reproduced, or distributed without prior written permission.

Your use of our Platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

To the fullest extent permitted by Kenyan law, Curated Lofts shall not be liable for indirect, incidental, or consequential losses arising from the use of our Platform or accommodations, except where liability cannot legally be excluded.

We may update these Terms from time to time. Updated versions become effective immediately upon publication on our website.

These Terms are governed by the laws of the Republic of Kenya. Any disputes arising from these Terms shall be subject to the jurisdiction of the Kenyan courts.

Curated Lofts

Westlands, Nairobi, Kenya

Email: bookings@curatedlofts.com

Phone/WhatsApp: +254 798 718 252