FAQ
Answers, ahead of your questions
When do I pay?+
Payment is collected after check-in, once your reservation is confirmed.
How do I check in?+
Self check-in instructions are sent 24 hours before arrival. A team member is on call 24/7.
Is housekeeping included?+
Weekly housekeeping is included on stays of 7+ nights. Available on request otherwise.
What's your cancellation policy?+
Free cancellation up to 7 days before arrival. See each listing for specifics.
Do you offer airport pickup?+
Yes, we can arrange airport transfers on request — fees vary by vehicle.
Can I pay in installments?+
Yes — deposit + balance is available for long stays. Contact our concierge.